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Submitted by Customer Support on Mon, 05/19/2025 - 15:14

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Dear Melinda,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Submitted by Anonymous (not verified) on Mon, 05/19/2025 - 15:01

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Original Ticket Body: I AM NOT ABLE TO LOG IN HAVE TRIED RESETTING THE PASSWORD SEVERAL TIMES ITS SAYING CONTACT TO RESET I HAVE ALSO LEFT MESSAGES ON THE TECH SUPPORT LINE

Submitted by Customer Support on Mon, 05/19/2025 - 15:24

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Dear Melinda,

If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords. 

If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.

If you still require assistance, please call 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hi my name is Melinda Mascot. My number is 617-704-1458. I'm having a problem logging in. It keeps telling me contact support for login. I hit the I did the reset. I can't even explain how many times but I I'm still able to do like the press practice exams and also like the modules but it's just not allowing me in any way shape of word to log in. It just keeps saying contact support for reset because I don't know if I've exhausted the amount of resets but if someone gave me back a call I'm actually emailing right now. My e-mail is boss pink chick at gmailbosspinkchic@gmail.com. I'm actually sending an e-mail again. I have sent other emails before about not being able to log in so if anyone can give me a call back I would appreciate. Thanks. Bye, bye.

email
bosspinkchic@gmail.com
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