Hi, good afternoon. My name is Janice Fennell and that's spelled JANICEF like Frank ENNELL and my e-mail is thatfirstandlastname@yahoo.com. I am calling because for some reason my account is locked. I am registering to be a HUD certified counselor and I am unable to go into the fight. It's prompting me to contact support as the account is locked, so if someone can call me back as soon as possible that would be great. My telephone number is 773-559-7892. Again, that's 773-559-7892 and the name is Janice, that's Janice Finnell. That's F like Frank ENNELL. Thank you so much and have a good day.
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Dear Janice, Support has…
Dear Janice,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team