Good morning, my name is Anna Algern and I have a scheduled test for today and I'm trying to log in to the assessment portal and it's saying that my password is incorrect. I did submit a ticket, my test was scheduled for 10 and I am patiently waiting trying to log in so I can kindly return the call at 203290. I'm sorry, my cell phone is 203-543-3562. Again, it's Anna LCL Garen with building neighborhoods together. Thank you.
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elsie@bntweb.org
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HUD's Office of Housing Counseling
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Dear Ana, Support has reset…
Dear Ana,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team