Hi my name is Shamila my name is spelled SH AM EE LAH last name Goodson Goodson. My number is 843-601-1223. I am unable to log in. I have tried resetting my password and every time every I try to reset my password it says for me to contact you guys for the access. For some reason I can't get in. If someone could please. I've already done the ticket and that was the same thing they prompted me to do was to reset my password but I am unable to reset it for whatever reason. If you could please give me a call back so that that I can get logged in. Thank you.
email
shamgoods1@gmail.com
Archived
Unarchive
HUD's Office of Housing Counseling
Comments
Dear Shameelah, Support has…
Dear Shameelah,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team