Hi, my name is Hi, My name is Audrey Howard. My phone number is 757-239-9824. My e-mail address is Howard AL at nnba.gov. I'm calling because I have had continuous problems with logging into my account. Every few times of logging in it will say that I have the wrong password and I would have to go back and request another password. Sometimes to the point because it doesn't. Sometimes it will. It will. Sometimes when you send the link, the link will provide the option to change the password. Sometimes it does not and just go to the regular home page and I would have to go through the whole process of pressing reset a new password over again and the process is the same. It is just my goodness, it's just a mess. So I'm not sure if I am the one in error or if there is a technical issue. I'm not really sure, but I would really love to be able to continue the training. I'm just having an issue with trying to stay logged in and continue to keep the same path to keep my password without changing it all the time. So if you could give me a call at your earliest convenience at 757-239-9824 I would really appreciate it. In the meantime, I hope you all have a wonderful day and a wonderful weekend. Bye, bye now.
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Dear Audrey, Support has…
Dear Audrey,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team