Hello my name is Bailey Gaffney. My phone number is 315-748-2647 I am logged or locked out of my account. I haven't been able to reset it using the password reset function and I am not able to submit a ticket on the website. It just is non responsive. Let me submit a ticket. So if someone could give me some help unlocking my account that would be much appreciated. Thank you.
email
bailey.gathany@hcr.ny.gov
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HUD's Office of Housing Counseling
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Dear Bailey, Support has…
Dear Bailey,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team