Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. The code will either come from the authenticator if you have already downloaded the app. If you have not the code will come from your HUD account. Please not these codes do not come from your email address nor text message.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
HUD's Office of Housing Counseling
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Dear Esmeralda, Please note…
Dear Esmeralda,
Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. The code will either come from the authenticator if you have already downloaded the app. If you have not the code will come from your HUD account. Please not these codes do not come from your email address nor text message.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team