Certification Exam

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Submitted by Customer Support on Tue, 06/10/2025 - 08:48

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Dear Frances,

Your request for reasonable accommodation has been submitted for approval. Please feel free to respond to the link in this ticket with any questions or concerns you may have.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 06/10/2025 - 15:40

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Dear Frances,

You have requested for a screen reader. Unfortunately, we do not have JAWS available for June. Will NVDA (NonVisual Desktop Access) work for you to be able to take your test?

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Wed, 06/11/2025 - 12:40

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Dear Frances,

Support attempted to contact you to advise your request You have requested for a screen reader. Unfortunately, we do not have JAWS available for June. Will NVDA (NonVisual Desktop Access) work for you to be able to take your test? 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 06/12/2025 - 09:00

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Dear Frances,

Thank you for your response we are reaching back out to the test center to advise that the NVDA will work for you, and we are awaiting a response on the next step. Support will reach back out via this ticket with further instruction.

Sincerely,

TheHUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 06/13/2025 - 14:15

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Dear Frances,

The testing center is unable to accommodate your request at this time nor was a date given at all. However, the nearest test center available for accommodations would be:

Expertis_Kissimmee

1627 E VINE ST - SUITE 204

Kissimmee, Florida

34744

Is this a location that would work for you?

 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Thank you once again for responding back with an update, yes, this location will work fine for me to take the exam with the proper accommodation. Will I be informed once this accommodation is made available so i may take the exam?

Submitted by f_delacruz on Sat, 06/14/2025 - 10:10

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Thank you for responding back with an update, yes, this location will work fine for me to take the exam with the proper accomadations. again thank you for your all your help!

Submitted by f_delacruz on Mon, 06/23/2025 - 10:25

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Good morning, I am reaching out to confirm that the accommodation will be available when i register for this exam. If i could please get a response asap, thank you.

Submitted by Customer Support on Mon, 06/23/2025 - 10:55

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Dear Frances,

We are still pending confirmation from the Kissimmee location in order to schedule the exam. We will respond via this ticket once completed with the details and email confirmation will be sent with the details as well.

Sincerely, 

TheHUDhousingcounselors.hud.gov Support Team 

Submitted by Customer Support on Thu, 07/03/2025 - 10:11

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Dear Frances,

We have been notified that the testing center can accommodate you on July 7th or 8th would these dates work for you. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 07/07/2025 - 08:13

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Dear Frances,

We have been notified that the center can accommodate you on July 7th and 8th will these dates work for you. We tried reaching out to you last week Thursday morning via phone however we were unable to reach you.

Sincerely,

TheHUDhousingcounselors.hud.gov

Submitted by Customer Support on Mon, 07/07/2025 - 11:08

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Dear Frances,

Which dates in July would work better for you. Please give us 3 dates and times so we are able to coordinate with the testing center for July.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 07/08/2025 - 10:11

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Dear Frances,

The testing center has notified us they currently will be relocating soon and the latest date they are able to make the accommodations for you will be July 10th. Is this possible for you? If so what date and time. If not which other testing center near you, would you like to try to set this up for you. We apologize for any inconvenience.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by f_delacruz on Mon, 07/21/2025 - 10:45

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Good morning, We recently spoke over the phone regarding the accommodations and locations available I was wondering of there have been any updates

Submitted by Customer Support on Fri, 07/25/2025 - 11:17

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Dear Frances,

The testing center did reach out to give us an update today. IT is currently checking if they are able to install the NVDA onto a workstation. Once they give us the next update, we will update this ticket as soon as possible.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 07/28/2025 - 12:30

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Dear Frances,

The testing center (University of Central Florida) only has Fusion (formerly JAWS and Zoomtext) is this something you are able to utilize to take your exam?

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Wed, 07/30/2025 - 14:40

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Dear Frances,

Support is awaiting a response. However, you are able to go ahead and schedule out 2 weeks from now and please provide 2 other additional dates and times in case the original date is not feasible for the testing center.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team 

Submitted by f_delacruz on Wed, 07/30/2025 - 14:52

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I would like to take the exam on August 6th or August 11th preferable around 9:30 or 10 am but i am flexible on changing dates. thank you for all of your help

Submitted by Customer Support on Wed, 07/30/2025 - 15:11

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Dear Frances,

Please schedule the exam for the date you have noted. Once you have scheduled the exam please notify Support so we are able to reschedule with your accommodations. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Fri, 08/01/2025 - 14:43

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Dear Frances,

This message serves to confirm that your HUD Housing Counselors Certification Exam was rescheduled. You will receive a separate email with the specific appointment details directly from Kryterion, the proctoring service provider.

We are glad we were able to resolve this issue and wish you a successful exam experience.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Final Response Notes

Exam scheduled with RA at test center

I have been diagnosed with dyslexia and ADHD as a kid it has always been difficult for me to take exams due to my comprehension level when reading, I have attached below the accommodations that my university has provided for me in the past when taking exams which has helped me better express my understanding to materials that i have been taught, I kindly request for your approval to my accommodations.

email
fdelacruz@helpcdc.org
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