I am attempting to register for the HECM exam but everything I complete filling out my info and hit "register for exam" it logs me out to the log in page again with a message that says "An external client application is requesting access to your data in this site. Please log in first to authorize the operation" once I attempt to log in I receive an error message "Contact support to reset access"
email
bcastro@auroragov.org
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HUD's Office of Housing Counseling
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Dear Bianey, Support has…
Dear Bianey,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team