Ticket from Joy Radcliff - General

Submitted by joy.radcliff@y… on

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Submitted by Customer Support on Thu, 06/12/2025 - 08:14

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Dear Joy,

Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. We will look further into the completed Modules not showing on your dashboard. Please provide the Modules that are not showing as completed. Please be advised you are able to click on Begin Exam Registration without completing assessment and modules.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Mon, 06/16/2025 - 08:49

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Dear Joy,

Support is following up on your pending ticket regarding your Modules not showing on your dashboard. Please provide the Modules that are not showing completed.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 06/17/2025 - 11:52

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DearJoy,

As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.

Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

my progress is not showing up on my dashboard. I have taken the trainings and the assessment multiple time and practice exam once. I have my results but the dashboard has not updated and I cannot register for the proctored exam.
email
joy.radcliff@yahoo.com
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