Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be advised the code does not get sent to your phone number via text message or email.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
Hello,
when I registered I added my office number and i think when it sends the authentication verification code it sends it to the landline. could you help me change it to my cell number so that i can log in?
HUD's Office of Housing Counseling
Comments
Dear Diana, Support has…
Dear Diana,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be advised the code does not get sent to your phone number via text message or email.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team