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Submitted by Customer Support on

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Submitted by Customer Support on Thu, 06/12/2025 - 10:28

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Dear Diana,

Please be advised that the authenticator code will not generate or be sent via phone, text message or email. You must download one of the authenticator apps listed below. Once you have done so you will log into your HUD account and when prompt you will click on Set up Application this will generate a QR code that can be scanned with a cellphone will generate the 6-digit code.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

hi my name is diana lopez umm i'm having issues resetting my password and i know the two step verification is being sent to my landline and not to like a cell phone or to an email address if you could please get back to me umm to see how we can fix that if we can reset the the authentication that would be great my phone number is area code 9565414955 umm and my email address is D lopez LOPEZ at uhcdcb.org thank you

email
dlopez@CDCB.org
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