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Dear Tracy,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Hello, my name is Tracy Triana Rivera. I was just calling because I was trying to register for an account on the website and I put in my information and it kept bringing me to attempts as if I was attempting to try to log in. And unfortunately after that it just kept putting me on the prompt to redo a new password which caused me to use all my attempts to log in. So now my account is kind of locked and it's prompting me to call customer service. So if you can just give me a call back at 646-421-8828. Once again, my name is Tracy and I'm just trying to get access to register online so I can have access to the website. Thank you so much. Bye bye.

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ttriana15@icloud.com
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