Ticket from Verna Halthon - HECM Exam

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Mon, 06/16/2025 - 08:44

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Dear Verna,

Thank you for informing us of the issue you are experiencing. We need more information as to why you are not able to access the account that you scheduled your test with. Also, what email address was used to schedule the exam. See instructions below on how to reschedule your exam as you will need to login into your HUD account to reschedule your exam.

ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations. 

Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show. 

EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

To: hudexam@meazurelearning.com Subject: Assistance Needed: Unable to Access Account to Reschedule HUD Exam Email Body: Dear HUD Exam Support Team, I am reaching out for help with accessing my HUD Housing Counselor Certification Exam account. I currently have two accounts, and I’m unable to log in to the one where my exam was scheduled. I would like to reschedule my exam, but I cannot do so without access to the original account. Confirmation Number: [10507582533] Name: Verna Halthon Email:I can access: vhaltho@tulane.edu Please let me know how I can proceed to reschedule the exam using my current accessible account. Dear HUD Exam Support Team, I am reaching out for help with accessing my HUD Housing Counselor Certification Exam account. I currently have two accounts, and I’m unable to log in to the one where my exam was scheduled. I would like to reschedule my exam, but I cannot do so without access to the original account.
email
vhaltho@tulane.edu
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