Each time I try to log in. I receive message "username and Id not valid". After three attempts, my only option was to change password for the third or forth time. Received three different codes to reset passord. Now, I am told to contact support. I just want to gain access to my account with my AHCOPA Instructor, so that they can pay my registration fee so that I can finally take this exam.
email
Joycecollins911@gmail.com
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HUD's Office of Housing Counseling
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Dear Joyce, Support has…
Dear Joyce,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team