Certification Exam

Submitted by Customer Support on

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Submitted by Customer Support on Tue, 06/17/2025 - 08:45

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Dear Cathy,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. Support has informed Kryterion of the blank page you have encountered.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Good morning my name is Cathy Kendrick I was scheduled to take my exam at 11:15am today but the program would not come up, once I checked all of the boxes and pressed Launch the screen was blank , nothing else came up I tried several times with no success so I had to reschedule, please check if there is a problem with the program.

email
cathykend61@gmail.com
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