Support has already reset your account, and you have 3 attempts to set up TFA. Please be advised that once you log into your HUD account you should see a link indicating Reset application, so you are able to set this up. Please ensure to close out all current applications, browsers and windows before re-trying to set up your TFA.
i downloaded the microsoft authenticator app. I need you to reset my account so i can scan the barcode. When I log in it asks for verification code I need it to be reset
this is my second ticket today
HUD's Office of Housing Counseling
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Dear Rachael, Support has…
Dear Rachael,
Support has already reset your account, and you have 3 attempts to set up TFA. Please be advised that once you log into your HUD account you should see a link indicating Reset application, so you are able to set this up. Please ensure to close out all current applications, browsers and windows before re-trying to set up your TFA.
The HUDhousingcounselors.hud.gov Support Team