Hi, this is Sophia Johnson, e-mail address is kelsea01.johnson@yahoo.com. I am trying to log into my account. I forgot the password and your system is not allowing me to reset my password. I'm wanting to register for the exam. Having difficulties logging into my account again. My name is Chelsea. My e-mail is chelsea01.johnson@yahoo.com. Could someone please return my call at 314-938-9767? 314-938-9767 Thank you.
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chelsea01johnson@yahoo.com
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HUD's Office of Housing Counseling
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Dear Chelsea, Support has…
Dear Chelsea,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team