Given that I was unable to login to my account I am responding through with another support ticket. Months ago I had to setup the authenticator app which I completed and using the Microsoft Authenticator app. However, despite entering a new 6-digit code each time for each attempt it continues to give me the same error message previously noted.
I can be reached at 215-577-0822, ext. 120. Thanks in advance!
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"Dear Elsica,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Support would like to confirm that you downloaded the authenticator app and you have Set up TFA previously or is this the first time? If this is the first attempt to set up TFA you must login into your HUD account, click on the Set Up application link or Reset application link in order to scan the QR code.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
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HUD's Office of Housing Counseling
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Dear Elsica, Support has…
Dear Elsica,
Support has disabled your TFA you will be able to Set Up the application again. Is the 215-577-0822 a valid phone number as we tried to contact you, and an error message states the phone is not in service.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Original Ticket Body: Hello,
I have attempted to reset the password. And it continues to request the 6-digit authentication code given to me via Microsoft Authenticator. I have entered the # provided and it continues to reject it. Invalid application code is the error that I receive after submitting the 6-digit authentication code.
Dear Elsica,
Thank you for informing us of the issue you are experiencing. To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. Support would like to confirm that you downloaded the authenticator app and you have Set up TFA previously or is this the first time? If this is the first attempt to set up TFA you must login into your HUD account, click on the Set Up application link or Reset application link in order to scan the QR code.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Elsica, As we did not…
Dear Elsica,
As we did not receive any further detail regarding the technical issue described, we will conclude that the matter is resolved.
Should you have any further difficulties, please contact us for a swift resolution. Your alerts help us to maintain and repair the system.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team