Ticket from Jacqueline Valerio - Certification Exam

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Mon, 06/23/2025 - 08:03

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Dear Jacqueline,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Hello, I was scheduled to take my exam twice today and both times I was having issues on the page where it is having me do the biometrics when it says I have to take a photo it was saying waiting for permission and wasn't allowing me to click "allow" in the browser because the lockdown browser. I've contacted out IT Department and they allowed permissions on my end and I was also using the administrator portal to take the exam. Can you please help me and resolve this issue I am having, I am not sure what is going on. Thank you
email
jvalerio@nwsoco.org
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