Ticket from Joyce Collins - User Account

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Mon, 06/23/2025 - 08:21

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Dear Joyce,

Thank you for contacting us to assist you. We appreciate your feedback, and we are glad we were able to resolve the issue. Should you have any further comments, please do not hesitate to contact us again.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Joyce Collins June 21. 2025 to Hud Hi Support Team, I am not receiving the support that I need. I have been trying to register for the two Step Authentication since April 2025. There appears to be a problem with me logging in and out. Once I get in to take practice exams or review material, I can not log back in unless I enter a new password. As per instruction, I have changed my password numerous times which forces me to get numerous Authentications Codes. I have been locked out numerous times and requested live help from and instructions from your team so that I can gain access toregister for the HUD Housing Counselors exam. In response, your team continues to send me the same instructions. I have read your instructions, but there must be something that I am missing. I sought help from a family member who is more computer literate than I am, and the Computer Manager at the Free Library of Philadelphia, Pa. but they do not understand why I can not log back in without changing my password each time. I now have two Authentications Codes that does not acknowledge my log-in name or my email address. I am requesting to meet one-on-one with a local HUD officer to resolve this problem.. I can be reached at (215) 8804580.
email
Joycecollins911@gmail.com
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