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Dear Joyletha,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

Reset acct/ TFA instructions provided 

Hello, my name is Jolisa Goodwin. My name my number is 313-768-6827, 313-768-6827. I'm calling about a new support. I put in two tickets and I'm still having problems. Thank you once again. My name is Jolita Goodwin, number 313-768-6827. Thank you.

email
jgoodwin@ecn-detroit.org
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