Final Response Notes
Reset acct/ TFA instructions provided User Account – Password Reset
I had been trying to reset my password for the last few days without success, The email sent to me and the link doesn't give me the option to reset password or select a new one. the only option, I get it's to log in which bring me back to this page: see below, Login failed:
There have been more than 5 failed login attempts for this account. It is temporarily blocked. Try again later or request a new password.
email
fchavez@actshousing.org
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HUD's Office of Housing Counseling
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Dear Franklin, If you are…
Dear Franklin,
If you are unable to recall your password, enter your account email in the Forgot Password? tool. Within a few minutes, you will receive an email with a link to verify that you are the account owner. You will need to set a new account password after email verification. Support does not assign or have access to user passwords.
If you do not receive the email with the link to reset your password, please check your spam and junk folders. Please also verify that you are checking the correct email address.
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team