Ticket from Indiatriz Torres - General

Submitted by camurexerciinh… (not verified) on

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Submitted by Customer Support on Mon, 07/07/2025 - 11:22

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Dear Indiatriz,

Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. Please be aware a account does exist with the following email that you did provide under indiatriz.torres@wayfinders.org.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided 

Good morning, I am unable to create an account. When I try to create an account, it states I already have one. When I try to send the password reset link to my email I'm not receiving a link to reset. I have a training today at 12pm I'm hoping we can get this resolved by then. Thank you!
email
indiatriz.torres@wayfinders.org
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