If you have already downloaded the app for the authenticator and have already scanned the QR code to set up authenticator you will simply log in to your HUD account and when asked for the code you will open the authenticator app you downloaded, and it will give you the code to enter into your HUD account. If this does not work, make sure on your authenticator you hit the + plus to add your HUD account to it. If this still does not work, please clear all windows and browsers and try again.
HUD's Office of Housing Counseling
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Dear DeLisa, If you have…
Dear DeLisa,
If you have already downloaded the app for the authenticator and have already scanned the QR code to set up authenticator you will simply log in to your HUD account and when asked for the code you will open the authenticator app you downloaded, and it will give you the code to enter into your HUD account. If this does not work, make sure on your authenticator you hit the + plus to add your HUD account to it. If this still does not work, please clear all windows and browsers and try again.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team