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Dear Shannon,

Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked. Once logged into your HUD account you will click on Reset Application, and this will generate a QR code for you. 

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

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Original Ticket Body: I need the qr code for the microsoft authenticator app so I can log in to my hud housing counselor profile.

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Hello,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided

shannon taylor 757-771-6176 i am calling to have a QR code sent to me so that i can enable my 2 factor authentication for my account thank you

email
shannon.taylor0327@gmail.com
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