Ticket from JoAnne Kniele - General

Submitted by jkniele@gmail.com on

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Submitted by Customer Support on Mon, 07/14/2025 - 08:14

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Dear JoAnne,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Final Response Notes

TFA instructions provided

I am trying to sign in to my account and I receive a message that TFA is not enabled and that I cannot log min because of 3 or more failed attempts. I so have a TFA set up and receive a code but it doesn't allow mwe to access my account. Please help!
email
jkniele@gmail.com
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