Final Response Notes
Certification Exam-No Shows & Cancellations Policy
I was scheduled to take the exam and when i went to log in i was unable to. I even had my supervisor come in and look at it, well when i canceled it they rescheduled the exam after i left for the day and it was rescheduled for the following monday and i was in a training and didnt get the email until the following friday when i got back from the training that i am required to do. the question is can i get a refund for this?
email
rfoster@clinchvalleycaa.org
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HUD's Office of Housing Counseling
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Dear Becky, To cancel or…
Dear Becky,
To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Access Exam Details in the Countdown to your Exam! section of your User Profile Dashboard.
Follow the steps to reschedule or cancel your scheduled exam (canceled exams will be refunded to the credit card used), then follow the steps to schedule a new exam.
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Your test was rescheduled per your request after the 2nd time for your required training you would have to reschedule at your convivence therefore we are unable to refund your exam.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team