Ticket from Jeanaah Berger-Jones - Certification Exam

Submitted by jjoneshpnj on

Comments

Submitted by Customer Support on Mon, 07/21/2025 - 16:24

Permalink

Dear Jeanaah,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by jjoneshpnj on Mon, 07/21/2025 - 15:32

Permalink

Original Ticket Body: When I attempt to purchase the Housing Counseling Exam, it gives me an error message stating: "Not Authenticated/Account not Verified; Transaction Denied"
I am unsure what I am able to do about this, please assist
Email: jjones@hpnj.us

Submitted by Customer Support on Mon, 07/21/2025 - 16:20

Permalink

Dear Jeanaah,

If you experience issues with exam set up, launch, or during your exam, contact Kryterion Support immediately:

  • Live Chat for URGENT Assistance: Go to Online Proctoring Support, then select “Chat with an Expert" near the bottom of the screen. You may need to exit the exam page and access the link in a new window. After you enter your name and email address, the system should tell you how many people are ahead of you. Please wait for a Kryterion technician for assistance.
  • Webform: Go to Contact Support, then complete the form, including a detailed description, and submit. Webform responses may take up to 72 hours.

Candidates may experience long wait times for support during times of high volume. If your exam times out while you are waiting for support, Kryterion should reschedule you at no charge. 

Sincerely,

TheHUDhousingcounselors.gov Support Team

Final Response Notes

Proctoring-Online Exam Support or Questions

When I attempt to purchase the Housing Counseling Exam, it gives me an error message stating: "Not Authenticated/Account not Verified; Transaction Denied" I am unsure what I am able to do about this, please assist Email: jjones@hpnj.us
email
jjones@hpnj.us
Archived
Unarchive