Final Response Notes
User's account reset and detailed instructions sent to user to enable TFA.
Hello,
I am not able to access my Hud Housing concelors account. Could you help me restore my access please?
Thank you,
email
valentyna.o.novosad@gmail.com
Archived
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HUD's Office of Housing Counseling
Comments
Hello, Support has reset…
Hello,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team