Final Response Notes
Reset acct/ TFA instructions provided
I am having trouble logging in and was prompted to reset my password. Once I request to have the password reset and I click the link to reset that password I am prompted to contact support for further assistance. I have tried to delete my cache and cookies and retry this process, but unfortunately, I am still having trouble signing into my account.
email
mmoorer@pensacolahabitat.org
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Dear Molesha, Support has…
Dear Molesha,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team