Final Response Notes
Relayed information to Kryterion- provided Kryterion chat support information to assist candidate
Caller is trying to get onto the website for HUD housing counselors to pay for an exam and says the website spins until it times out.
They have tried to pay for it with several different credit cards and nothing has worked.
Caller is very frustrated and needs to know is this a system error? How can she simply pay for the test?
email
kelleydeslandes@gmail.com
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HUD's Office of Housing Counseling
Comments
Dear Kelley, Thank you for…
Dear Kelley,
Thank you for contacting Support.
We will escalate your concern with Kryterion if you provide the information below:
- A screen shot showing the transaction details in the credit card Statement
- Amount paid
- Date of Payment
- Last four digits of credit card
- Name on credit card if different from your own
- Credit card type (Visa, Master Card, American Express etc....)
Please select the link at the bottom of this message to update this ticket with the requested information and attach the requested screenshot.
If you have any questions please include them in your response or call 210-489-1461.
Sincerely,
The HUDHousingCounselors.hud.gov Support Team
Dear Kelley, Kryterion is…
Dear Kelley,
Kryterion is experiencing issues at the moment processing payments and are aware of the situation and will be able to collect payments directly. Please contact chat support on the Kryterion's website so they are able to further assist you with the payment.
Sincerely,
TheHUDhousingcounselors.hud.gov Support Team