Final Response Notes
Reset acct/ TFA instructions provided
so i need some help with my authenticator i've already downloaded it i've downloaded the keys but i can't seem to get it to work i'm having trouble logging into hud housing counselor so i can schedule my exam my name is kelvin my phone number is 202-422-3947 again my name is calvin the phone number is 202-422-3947
email
kelvin@thehomeresource.org
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HUD's Office of Housing Counseling
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Dear Kelvin, Support has…
Dear Kelvin,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please clear all windows and browsers before logging into your HUD account once you have logged in click on the link Set up application to scan the QR code with your phone to complete the process.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team