Dear Cynthia,

Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.

Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.

About Microsoft Authenticator - Microsoft Support

Get verification codes with Google Authenticator - Android - Google Account Help

Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help

Sincerely,

The HUDhousingcounselors.hud.gov Support Team

Dear Cynthia,

Please ensure you are using the email address that you used to register and take your exam. Once you login to your HUD account you are able to click on Exam Status to see the results of your Exam.

Upon completion of the certification exam, each candidate receives an immediate PASS or FAIL notification, as applicable. Candidates who pass receive an email outlining next steps. Those who fail receive an email report with information as described in the practice exam feedback explanation. Passing scores are not provided to test takers, but those who do not pass can access their scaled score on the User Profile page of their HUDHousingCounselors.hud.gov account.

Note: The minimum passing score is 500. Test takers do not receive information on topic area weighting with their exam scores. For most information, please visit the HUD FAQ on scaled scoring.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team