Ticket from Sherri Morningstar - User Account

Submitted by sherrim on

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Submitted by Customer Support on Mon, 08/04/2025 - 14:45

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Dear Sherri,

Support reached out via phone and left a voicemail to assist you and will try back again later. You must download the Google authenticator app or Microsoft app on either your phone or other device. Once you have downloaded the app you will need to login to your HUD account and click on the link either stating Reset application (if you have already set this up previously) or Set up Application (if you have never set up TFA for your HUD account). 

To better enable us to resolve the issue, please provide more information by updating this ticket via the link at the bottom of this message. 

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 08/05/2025 - 10:16

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Dear Sherri,

Support if following up to ensure you were able to set up your two-factor authenticator in order to access your account?

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Tue, 08/05/2025 - 15:09

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Dear Sherri,

Support attempted to contact you today regarding setting up your 2-factor authenticator. Please respond to this ticket if you were or were not able to successfully access your account.

Sincerely,

TheHUDhousingcounselors.hud.gov Support Team

Submitted by Customer Support on Thu, 08/07/2025 - 08:31

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Dear Sherri,

Support has not received your response. Therefore, we have closed this ticket.

If you still require assistance, please update this ticket or call Support at 210-489-1461. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team

Final Response Notes

Ticket closed no response

I feel like I need to type in all caps once again the third time I cannot set up authenticator on your site. I just got off the phone with Google. They confirm I get the code for authenticator, but there is no place on your site to put it my head is a noodle. I’ve tried for three days. I’m now sitting here crying. Why can’t you just help me with this? I wouldn’t be calling you. I’m pretty technical. This was working before with other applications Google authenticator but not yours come on man please help me.
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