Final Response Notes
Reset acct/ TFA instructions provided
I am not able to log in to my account and I am constantly asked to put in a verification code but I am not getting one to my email so that I can log it in.
email
glenn.danielle1@gmail.com
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HUD's Office of Housing Counseling
Comments
Dear Danielle, Support has…
Dear Danielle,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again. Please be advised this code does not get sent to your email or text. One of the following apps must be downloaded in order to generate codes.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team