Final Response Notes
Reset acct-TFA and cancel or reschedule instructions provided
good morning my name is timothy lewis i'm trying to access my exam and for the last 24 hours i have not been able to do so i am scheduled to take the exam at 10:15 AM today and it's now 1024 AM and it will not allow me to get in to take my exam so i've been working on this since 8:00 this morning make sure that i am i have time so will someone please give me a phone call back i've used your chat and that has not been successful so if i can get someone to call me back and so i can get inside my exam before it times me out i will appreciate it my telephone number is 601-717-2741 thank you
email
ttlewis05@aol.com
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HUD's Office of Housing Counseling
Comments
Dear Timothy, Support has…
Dear Timothy,
Support has reset your account. Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked again.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
ONLINE EXAMS - Candidates are free to reschedule or cancel an online test session up to 24 hours before the scheduled testing time. Rescheduling an exam within 24 hours will result in no refund for the original exam date and a $50 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $60. Be advised, 24 hours is not 1 business day; it is 24 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Please note: if you are unable to launch your online exam or re-launch your suspended online exam before it expires, you must contact Kryterion Online Support immediately for assistance or you will be considered a no-show.
EXAMS AT A TEST CENTER - Candidates are free to reschedule or cancel an exam at a test center up to 72 hours before the scheduled testing time. Rescheduling an exam within 72 hours will result in no refund for the original exam date and an $85 fee to schedule a new one. Candidates who do not reschedule at the time of cancellation or miss their testing time will not be issued a refund and must purchase a new exam for $100. Be advised, 72 hours is not 3 business days; it is 72 hours prior to the scheduled exam start time. Candidates should contact Support if canceling an exam with accommodations.
Sincerely,
The HUDhousingcounselors.hud.gov Support Team