Final Response Notes
Instructions to change online to onsite exam and TFA instructions provided
My name is Timothy Lewis, email address: ttlewis05@aol.com. I set up my biometrics profile and downloaded the secure browser on 8-11-2025. After several attempts to launch the exam, I couldn't. I was scheduled for the exam 8-11-2025, your chat person (Keyandra E) went in and re-scheduled for 12th at 10:15am. I got up this morning sat at the computer at 8:30 am to make sure I was prepared and when 10:15 came, I was unable to sign in to the exam for 25 minutes so, the exam was re-scheduled for 11:00am and the same thing happened. After 25 minutes of trying I was locked out of taking the exam.
I would like to receive refund and go to a testing center locally, and take test. Hinds Community College_Jackson Assessment Center
3925 Sunset Drive, Bivins Hall, Room 115.
Jackson, Mississippi, 39213
I hope you are able to meet my recommendation and accommodation.
Registrations Eligible for Receipt Generation
HUD Housing Counselor Certification Exam – Online
Upcoming
12 August 2025 1100H America/Chicago
USD 60.00
Timothy Lewis
601-717-2741
email
ttlewis05@aol.com
Archived
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HUD's Office of Housing Counseling
Comments
Dear Timothy, Please be…
Dear Timothy,
Please be advised you must login to your HUD account to change the exam yourself from online to a site location of your choice.
Exam registration, cancellations, and changes are handled through your account on HUDHousingCounselors.hud.gov.
To change your exam delivery type, sign in and select Change Your Test Date in the Countdown to your Exam section of your User Profile Dashboard. Follow the steps under Reschedule an Exam to cancel your scheduled exam (the exam purchase will be refunded to the credit card used), then follow the steps to register for a new exam.
Be sure to review the No Shows and Cancellations Policy prior to making changes
*Please note you will be required to set up two factor authentication upon log in. Failure to do so will result in your account being locked.
Below are two links to assist in setting up your two-factor log in. Support highly recommends downloading one of these applications on your mobile device.
About Microsoft Authenticator - Microsoft Support
Get verification codes with Google Authenticator - Android - Google Account Help
Get verification codes with Google Authenticator - iPhone & iPad - Google Account Help
Sincerely,
The HUDhousingcounselors.hud.gov Support Team