Ticket from ashley smart - Certification Exam

Submitted by walash on

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Submitted by Customer Support on Wed, 08/13/2025 - 11:06

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Dear Ashley,

After signing in to the HUDHousingCounselors.hud.gov site, users are not required to enter username and password credentials to access Webassessor. Your HUDHousingCounselors.hud.gov user account automatically logs you into Webassessor.

There is a known browser error in which candidates are sometimes kicked out of Webassessor and asked to log back in.

If you have successfully logged into HUDHousingCounselors.hud.gov and receive a message to log into Webassessor, DO NOT try to log in or reset your Webassessor password. Follow these steps instead:

  1. Clear your browser's cache and/or
  2. Try a different web browser
  3. Navigate to the Exam Pre-launch page
  4. Proceed to the Exam Status Center to schedule or launch the exam

From Webassessor you are able to view you details and edit your information from the Details tab.

If you continue to have trouble with Webassessor, please contact Kryterion Support. If Kryterion Support advises you to contact HUDHousingCounselors.hud.gov to address the issue, ask to speak to a supervisor. 

Sincerely

The HUDHousingCounselors.hud.gov Support Team

Final Response Notes

Account information given to make necessary changes

I took my test and passed it and am now trying to get everything through FHA however my nervous nelly self put the wrong soc number apparently on my test. They told me to contact the company I took the test through and I did it online?
email
smarta@nemcsa.org
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