Dear Counselor,

To cancel or reschedule your exam, sign in to HUDHousingCounselors.hud.gov and select Change Your Test Date in the Countdown to your Exam! section of your User Profile Dashboard. Documentation of extenuating circumstances is required to waive or refund fees outlined in the No Shows & Cancellations Policy included in your Assessment Purchase Confirmation Email. 

Please submit a Fee Waiver Request if a documented emergency has affected your scheduled exam. Be prepared to provide documentation to support your request. Please note that refunds and fee waivers will not be provided for situations in which the candidate purchased the wrong exam or failed to obey the rules.

Documentation may include, but is not limited to:

• Note from a doctor identifying the dates of medical incapacitation
• Flight itinerary or receipt displaying the dates of travel for emergency
• Receipt for towing services or car repairs displaying the date of service
• Detailed candidate statement which clearly defines the circumstances including the reason why formal documentation was not obtained 

Candidates are NOT required to disclose medical conditions or diagnoses.

If you have questions about this request, please call Support at 210-489-1461.

Sincerely,

The HUDHousingCounselors.hud.gov Support Team