If you need special assistance provided under the Americans with Disabilities Act, you must submit a request for reasonable accommodations prior to scheduling or paying for your certification exam.

Support is available by phone to assist you 8am - 4:30pm Eastern Time, Monday - Friday except federal holidays.

The following information is required to approve reasonable accommodations. Please use our Contact Form to provide specific information including:

• Your Name
• Kryterion Test Center Location
• Preferred Dates/Times (Provide at least three.)
• Reason for Accommodation
• Documentation for Accommodation (Possible examples listed below.)
  • Recommendations of qualified professionals
  • Proof of past testing accommodations
  • Observations by educators
  • Results of psycho-educational or other professional evaluations
  • An applicant’s history of diagnosis
  • An applicant’s statement of his or her history regarding testing accommodations.
• Type of Accommodation Needed (Please select accommodations needed. If necessary, describe any specific items in greater detail.) 
  • Additional time
  • Food or water
  • Medical equipment
  • Multiple breaks
  • Private room
  • Reader
  • Reader and recorder
  • Screen magnification software
  • Screen reader software
  • Attendance of service animal

The process to review cases, approve requests, and coordinate required services may take up to 45 days from the date of receipt of a completed request.

Please do not hesitate to call Support if you require assistance with this request process.