Dear Counselor,

We received your request for accommodations for [INSERT ACCOMMODATIONS REQUESTED]. Please note that reasonable accommodations are provided to eligible test takers in accordance with the Americans with Disabilities Act (ADA).

Your request is not complete as your statement/documentation does not meet our requirements. Please review the information below and provide adequate documentation. 

Examples of Accepted Documentation 

• Recommendations of qualified professionals
• Proof of past testing accommodations
• Documented observations by educators
• Results of psycho-educational or other professional evaluations
• An applicant’s statement of his or her history regarding testing accommodations

You can visit the following URL to update this ticket and upload your documentation:
[INSERT TICKET LINK]

Please call Support at 210-489-1461 if you have questions about this request. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays

Sincerely,

The HUDHousingCounselors.hud.gov Support Team