Dear Counselor,

Your Fee Waiver Request has been approved. 

[PICK ONE and delete the other]

The exam fee has been refunded to the purchase card. It may take a couple of weeks to be reflected in your statement. You must purchase a new exam if you still wish to take it.

OR

We have rescheduled your exam to [DATE and TIME] at no cost to you. You are free to reschedule to a new date and time that is more convenient to you per the No Shows & Cancellations Policy.

Please call Support at 210-489-1461 if you have questions about this response. Hours of operation are 8:00 a.m. to 4:30 p.m. Eastern time Monday–Friday except Federal holidays

Sincerely,

The HUDHousingCounselors.hud.gov Support Team