HUD Exam Hub | HUD Housing Counselors Training and Testing for Certification

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Hi good morning my name is Karen Vasaura. I'm just reaching out. I did some submit a ticket but it is urgent. So I'm trying to log into my hub housing counselor account and it's given me an error. It's saying contact support to reset your access. I had a test scheduled for 8:45 AM so I'm just afraid that I won't be able to reschedule or just get a refund. I was on time but unfortunately it's not.

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What’s the next steps after passing exam? I’ve been trying to transfer my results. My old login wasn’t working, so I created a new login and it doesn’t recognize me. How can I resolve this matter?

Ticket from Karen Basora - User Account

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Hello Goodmorning, The error I’m receiving is on the HUD portal, I have already contacted kryterion and they told me to reach out to you guys. The error says contact support to reset your access. Please reset the access as I had to reschedule the exam for tomorrow

Ticket from Karen Basora - User Account

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Hi i have a test at 8:45 am today, i keep receiving an error to contact support . What can i do?

Ticket from Helen Scanlon - Certification Exam

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How do I sign up for the Housing Counselor Certification exam? The website is not clear about the process. Thank you!

Ticket from Sara Rentmeester - General

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I am interested in HUD Housing Counselor certification. Can I participate in the HUD Housing Counseling program and take the certification / exam at a later date. thank you

Ticket from Jesus Quinones - HECM Exam

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I had an emergency inspection that needed to be completed today in order for a voucher holder to be able to move into their property this weekend and avoid the cold weather expected this weekend. I unfortunately did not make my 1pm exam time. Is there a way, i can reschedule this?

Ticket from Errol Maurice - User Account

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My password no longer works and I cannot access anything without the 2 factor authentication. It essentially leads me to nowhere after resetting my password.

Account Reset

TFA code issue.

Ticket from Leeza Tamashiro - Kryterion/Webassessor

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I have registered and paid for a HUD exam and was supposed to be scheduled for Wednesday February 12th at 2pm Pacific/Honolulu time. Now it is no longer showing on my account that I am registered for any exam nor is it showing my past attempts. I have paid for a third attempt and do not want to have to pay again for something that has already been paid for. My HUD account is also not showing me my practice exam attempts. Please advise on how to proceed.

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