I am not receiving the verification codes required to login to my account, so I am unable to register for the HECM exam. Our agency recently changed phone systems and no longer have text capability from our work phones. If the number the verifications are going to is 435-799-8116, can you please change it to 435-512-4002? I do not see any way for me to change or update without logging in, which I am unable to do since I can't access my account. Thank you.

The virtual training videos do not have sound.

I am not receiving a verification code. To be able to access my account. Thank you for your help. Hope B. Kidder • cell/text: 337-319-4468 • email: hope.coaching.hk@gmail.com

I follow the instruction and transfer to FHA Connection. However, sfadmin@hud.gov stated, that the transfer was HUD cert NOT HECM. I explained, I am HUD certified 3 years ago. The only NEW exam is HECM, which is a recertification. They said, to reach out to you for help.

I can not enter my registration to do my test in February because it says that it is from 2023, and I can not change it. Please help me Thank you

Two-Factor Authentication not working and I can't get into my account, I been trying everything need assistance please. Zuhey Rivera 860-877-3364 860-224-2433 x116 zrivera@nhsnb.org

Hello, I didn't realize I have to be a HUD employee to take the training and I uploaded a picture

training + certifaction

I would like for the agency I own to become a HUD approved Housing Counseling Agency. I would like to begin the HUD Housing Counselors training. Please share information on the process and where to begin.

Hello, I just had a question about preparing my laptop for my upcoming exam. I've down the biometric step and took a picture of myself, when I go install the new secure browser in order to launch your online proctored exam, it will download but prompt me to re-download it when I reload the page. I was wondering if there is anything else I should be doing to prepare my laptop?