Hi yes, there is a chance that it was my previous email: rjenney@nwi-ca.org before we rebranded and got new emails that were changed to rjenney@coaction.care I no longer have access to that email and none of those emails are fwd to me anymore. Is there a way my email could be updated?

My authenticator login for my HUD account was deleted by IT because we got everything put onto our personal phones. I do not know how to re-add this onto my Microsoft authentication app. I need a QR code to add it or the information to add it. I have tried to read through your manual and troubleshoot this on my own, but I had no luck. I would like to access this account to still use the training modulus as I am still a new HUD Housing Counselor and would like to refresh my memory on topics. Please I am desperate to get back into my account! Please help.

I've left 2 messages - filled this out at least twice and did an online chat and have yet to hear from anyone??? I was confirmed for HUD Housing counselor test for this past Monday at 530pm. In order to access it requested a 6 digit code, which I was not provided- I would like to reschedule this for 4pm on February 4th please- could someone get back to me please Hello Tammy, You have received this message as a reminder for your upcoming assessment: HUD Housing Counselor Certification Exam – Online.

Hi, I'm reaching out regarding access to the website to start training, I'm a new staff with Community Action (CAP-HC) I registered on Jan 27th, 2025, I would appreciate if someone could reach out to me regarding this matter.

i cannot login to my account it told me to contact support

Does the videos have sound? Volume?

I am not receiving the 2 Factor Authentication code to my cell phone nor my email. Please help me resolve this issue so I may log into your system and countinue accessing the training material to be certified as a HUD Housing Counselor. I have a deadline from my employer to get certified. I need this resolved as soon as possible, please.

6 digit code???not provided anywhere how am I taking this test!!!

I have attempted to take the HUD counselor practice test several times today and each time, the test was started partially through (skipping the first 10-15 questions) and I was not able to see my scores nor review the questions. Subsequently, I tried to login to my account to take the test from my account. My login info wasn't working so I had to reset my password. I was then redirected to a screen saying that I didn't have access to change my password. I am taking the HUD test tomorrow morning and would greatly appreciate it if someone could help me get this resolved asap!