Hello: I recently completed the Knowledge Assessment (1/15/25) but haven't received email confirmation of doing so. My completion of the Knowledge Assessment is also not indicated on my account. It still reads, "You have not yet completed the Knowledge Assessment". Per the onsite testing guidelines, I believe a confirmation email of Knowledge Assessment completion is needed to take the certification exam onsite. Any assistance you can provide would be greatly appreciated. Thank you very much. Andre McKenzie

Hello: I'm having difficulty registering for the onsite HUD Counselor Certification Exam. When I log into my account and go to the exam registration page, it repeatedly reroutes me to the start page after I've entered the information requested. I'd like to take the exam at an onsite testing facility here in NYC. Based on information provided on the HUD Housing Counselors website, I found a Kryterion Testing site here in midtown Manhattan. I contacted them and was informed that registration for the exam is arranged solely through HUD.

I upgraded my phone and now I'm having trouble accessing the Microsoft authenticator app to log in. I'm currently in the process of getting certified as a housing counselor and need access to the training resources, any help would be greatly appreciated. Thanks!

Hello I would like to know where I would go to see my previous and current HUD exam scores

Receiving a message that says contact support for access to your account.

Can I take the exam if I'm not current employed by a housing agency?

I took the HECM exam today and I did not pass. Is this a pass/fail test? The email stated I needed a 500 score to pass. It stated I got a " 0 " score?? Is there a way to review and see if this is true and what areas need assistance in? Johnfoster 602-690-5240

I have a question. I recently changed my name back to my maiden name. My maiden name is Ana Laura Andueza Vazquez, (married Name Ana Lolo )and I want to register to take my HUD certification. However, I need to update my name. Can you please help me and let me know where I can send my court documents?

copy of certification

Hello can you please tell mewhen are your date for housing counsel Certified Exam and can you send me your training tools infor cause .you have so many . Im interested in Counselor and Agency to become Certified thank you