Hello, I wanted to ask if it's possible to get my scores reevaluated for the HUD exam. I've completed the exam multiple times and feel the scoring may be incorrect. Please let me know if this is an option.

Hello, I got a new phone and the authenticator data was wiped from it so now I am unable to log into my account. Is there a way to reset the account so that I can log in and set up authenticator again. Thank you!

I attempted to login into my account, but was locked out because I typed my password incorrectly and was unable to reset it. I need assistance with getting access to my account.

I'm no able to login to complete registration.

Hello, I hope this message finds you well. Unfortunately, despite my efforts to enter the verification code, the system still says that the code is incorrect. Is there any other secure method I can use to access my profile? I urgently need access as my next exam is scheduled for Tuesday, and I’d really appreciate your help in resolving this issue. Thank you for your assistance

Hello, I need technical assistance, the authentication code is not working. I had my ED sit with me to troubleshoot and this is not working for either of us please assist. I have added her email to this message so you can contact her directly Ehernandez@actlawrence.org her name is Erika Hernandez.

Locked out again. Tried to set up TFA but it kept bouncing me back to sign on page. I have my exam today which I rescheduled because of previous lock out.

I am having a lot of trouble accessing my account. When I use the link sent and attempt to reset my password after regaining access I have the same issue. Please help me, I need to register to take my exam. Error message states contact support to reset your access.

Please reset the password. I'm working with our IT support to install the 2 Factor Authentication. Thank you, Kevin

Unable to access the account with the authenticator app. as the code displaying is not working to access the account.