Ticket from Autumn Lubin - User Account

Hello! I am trying to log in to my account in the HUD Housing Counselors Website. It is asking for a two factor verification code. How can I get that code? Please note I am not a counselor with an agency - I am an instructor for training counselors about the exam. I took the exam and passed it in 2019. Thank you!

Ticket from Carlene Olguin - User Account

I have tried multiple time to input the Two Authentification step. I am denied access at login. I have downloaded the Authentification app. App is instructing me to scan QR code. I am not able to get to the QR Code. I need assistance to take care of this situation so I can move on to training. My contact number, (808) 940-5081. Thank you

Ticket from Carlene Olguin - User Account

I am not able to log in to my account. This is my third attempt to get my account reset. I've sent in 2 request for a reset. I receive the email from tech support stating to set up two factor authentication upon log in, but when I attempt to log in and complete the two factor authentication, I am denied access and the screen says, "Contact support to reset your access". Please support. I am not sure if I am missing a step.