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Ticket from Tanya Corona - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 12:11
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Hello, I'm login in to my account and it's requesting a two-factor authentication. I'm not sure what that is as I have never had to enter one before. Please assist. Thank you.

Ticket from Sandy Lopez - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 11:46
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How can I access my application verification code ?

Ticket from Rebecca Reyes - HECM Exam

Submitted by rysrbec@yahoo.com on Mon, 09/16/2024 - 11:44
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I recently took the HECM exam on Saturday, September 14th. I never received an email with my results and/or what topics needed more focus/study time.

Ticket from Lakeisha Senegal - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 11:40
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The site is asking for a two-step authentication. I've already had this issue in the past. I thought the issue was fixed but it's doing the same thing again. I take my exam in about two weeks and do not have access to my account. Please help!

Ticket from Jeremy Hayes - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 11:38
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I am not able to sign into my account. I was told to reach out to support for help

Ticket from Stacey Crawford - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 10:26
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I am unable to access my account HUD website. Every time I login in it provide error message that states "Contact Support to reset your access".

Ticket from Valerie Colegrove - User Account

Submitted by camurexerciinh… (not verified) on Mon, 09/16/2024 - 09:52
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2 factor authentication is not sending one to my email or phone

Ticket from Perfecto B. Taladoc Jr. - General

Submitted by pbtaladoc@ghura.org on Mon, 09/16/2024 - 01:36
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How do I get a copy of the invoice or Exam Payment Confirmation?

Ticket from Tiana Glascoe - Certification Exam

Submitted by camurexerciinh… (not verified) on Sun, 09/15/2024 - 18:17
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I am unable to log in to my Hud Counselor Exam. Kryterion is unable to help and I am unable to reset my password.

Ticket from Kola Adisa - User Account

Submitted by camurexerciinh… (not verified) on Sun, 09/15/2024 - 10:15
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Why is it so difficult to reset my password.

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HUD Housing Counselors

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housing.counseling@hud.gov

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Note: This material is based upon work supported by funding under an award with the U.S. Department of Housing and Urban Development. The substance and findings of the work are dedicated to the public. Neither the United States Government, nor any of its employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately-owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise does not necessarily constitute or imply its endorsement, recommendation, or favoring by the U.S. Government or any agency thereof. Opinions expressed on the HUD Exchange are those of the authors and do not necessarily reflect the official position of, or a position that is endorsed by, HUD or by any HUD program.